Windows 10

Windows 10 FAQ

Windows 10 Mail (Email)

Updated: 28 Jan 2017

1. What is Windows Mail?

Windows Mail is a free E-mail program forWindows 10. It supports standard E-mail protocols used by most Internet Service Providers (ISPs) such as POP3 (Post Office Protocol 3), IMAP and SMTP (Simple Mail Transfer Protocol) and also can use Web based Email sites such as Hotmail, Live, Yahoo!, Gmail, Exchange, Office 365, iCloud and others.

2. Where is Windows Mail?

Mail now uses the new Windows 10 interface and runs using the HxMailt.exe. You can create a shortcut of the Mail icon by dragging and dropping the Mail icon to your Desktop.

Alternatively, you can use Microsoft Outlook, if you have Microsoft Office installed.


3. How do I share my Email between different users on Windows 10?

In Windows 10, Email is stored on each users profile in C:\Users\<username>\AppData\Local\Packages\microsoft.windowscommunicationsapps_<char string>\LocalState\Indexed\LiveComm\ and it is not possible to share mail unless you switch to another Email Program such as Thunderbird and store email in c:\Users\Public.

4. How do I uninstall or reinstall Windows Mail?

No, it cannot be uninstalled, as Mail is built into Windows 10.

5. How do I import my old Windows Mail messages?

Open the Windows Live Mail tool to export mail from your old computer and import the Email into Windows 10.
If you upgrade your computer to Windows 10, your old mail will be imported for you.

6. How do I import my old Address Book contacts?

Open thetool to backup mail from your old computer and import the Contacts into Windows 10.
If you upgrade your computer to Windows 10, your old contacts will be imported for you.

7. Can I open attachments in Windows Mail?

Yes, they will be opened with the relevant default program.

8. Where are my mail messages stored?

By default, Windows 10 will store them in a directory i nC:\Users\<username>\AppData\Local\Packages\microsoft.windowscommunicationsapps_<char string>\LocalState\Indexed\LiveComm\.

9. Where are my Contacts stored?

You can access contacts in the People app on the Start menu.

10. I am unable to send or receive mail?

For Live Mail ,check your account settings, open the left menu, select Accounts, Email Accounts, Properties and look under the Servers tab and make sure the incoming/outgoing servers are correct and the username and password are correct (supplied by your ISP). Sometimes the mail server may be down (check the ISP's web site for scheduled downtime periods). For AOL Users you must use AOL Mail!

11. How do I add another account to Windows Mail?

Move to right side of screen for pop up menu, select Settings, Accounts, then Add Account and enter a details for new account.

12. I have received some e-mail with pictures, but they are not displayed?

In Live Mail, click on the left menu, select Options, Safety Options and then the Security tab and turn off Block images and other external content in HTML e-mail.

13. How do I backup my Email?

Your email is stored in your profile folder and you just need to backup your entire Windows Mail folder (see Question 8). You can use File History or the Windows Easy Transfer program.
If you are using IMAP, then all your mail is stored in the mailbox on your ISP's mail server, only a local cached copy is kept in some cases. So a backup is not required.

14. I have upgraded to another Email program from Windows Mail, how do I transfer my messages?

Outlook Express can be Exported to Microsoft Outlook or Exchange from within Outlook Express (See File, Export). For other email programs you need to check the Import facilities for that program.

Ideally, configure your old Email program to use IMAP. Create some folders in your IMAP mailbox, and move the old mail on local folders to your IMAP folders. You can then open all your old mail with any new Email program and no further export or import of mail is required.

15. Can I read my mail from a web browser?

You can read only new mail from a WebMail page provided by your Internet Provider, check their website for this facility.

16. How can I stop Spam from entering my Inbox?

Windows Live Mail has a a Junk E-Mail feature which you can configure by selecting left menu, Options, Safety Options and the Junk E-mail options are shown. For more accurate spam filtering you need an AntiSpam program from a third party source such as Avast Anti-Spam, Norton Internet Security (which contain Norton AntiSpam), MailWasher, ZoneLabs Spam Blocker and Spam Assasin.

17. Does Windows Live Mail support a Calendar feature for meetings etc?

Yes, you can access the calendar via Go, Calendar menu where you can set up appointments, meetings, reoccuring items such as birthdays and anniversaries and so on. You can share your calendar items by Publishing them to either a web site or a file or to another network shared folder. Calendar data is stored in C:\Users\<username>\AppData\Local\Microsoft\Windows Live Mail\Calendars.

18. Can I export mail back into Outlook Express format?

No, Windows Live Mail can only export in Windows Mail or Microsoft Exchange formats. See Q.14 and use IMAP protocol where possible.

19. What other mail programs can I use?

There are a number of third party mail programs including Thunderbird, Opera Mail, Corel WordPerfect Mail, and Microsoft Outlook.
Online email programs include Windows Live (Hotmail), Google Mail and web mail pages provided by your ISP.

20. How do I remove or change an Email profile?

In Live Mail, on the left side, select your account name (in large blue letters), right click and select Remove account. To change Email profile settings, right click your account and select Properties. Alternatively, press Alt+M and select Show menu bar to enable menus to access settings normally via Tools, Accounts.

21. How do I found out what my Email password is?

If you have forgotten your password for your Email account, you can retreive it using a program called Mail PassView.