Windows 10

Windows 10 FAQ

Upgrading to Windows 10

Updated: 6 Feb 2016

1. What do I need to do before upgrading to Windows 10?

a) Backup your data. You can use your own backup tools (Acronis, Paragon Drive Copy) but make sure that the backup tool works in Windows 10 as well. You can also use the Laplink tool or to transfer your documents and settings to another machine. Another alternative is just to burn your documents and settings directly to CD or DVD or copy them to an external storage device such as an external hard disk, USB stick or network storage.

b) Check your Hardware configuration. Make sure that your hardware is up to date and compatible with Windows 10. Some very old hardware may need changing to allow it to work on Windows 10. If there are too many parts to change, then consider buying a new PC with Windows 10 instead.

c) Check your Software is compatible. Most recent programs will work, but you should check on the manufacturer's web site to see whether it will work on Windows 10. If unsure about compatibility, download and run the Get Windows 10 app, also check the Compatibility Center. Any incompatible software should be uninstalled at this stage.

d) Check Hard disk space. You need plenty of free disk space to upgrade an existing Windows installation to Windows 10. If you do not have enough disk space, then consider doing a 'clean install' which means erasing your hard disk and install Windows 10 on to an empty hard disk.

2. How do I do an Upgrade to Windows 10?

a) Boot your PC and wait for the desktop to appear, if prompted login as well.

b) Insert the Windows 10 CD and allow Setup.exe to run. You can only upgrade from Windows 7 SP1 or 8.1 (Windows 8 users will need to upgrade to 8.1 first) to Windows 10. Select 'Install now' on the menu. Note that it is not possible to upgrade from a Windows 32 bit OS to a Windows 64 bit OS. See F.A.Q for more details.

Install Windows

c) After the install starts follow the prompts. See these step by step instructions.

3. How do I do a clean install of Windows 10?

a) You will need to boot from the Windows 10 DVD or reboot press F8 and click on Reset Windows.
If booting from DVD, make sure that you change the boot order in the BIOS so that the CD/DVD drive appears first in the list (how this is done differs between Bioses).

b) After the initial setup, the hard disk partition screen will appear, at this stage you should delete the existing partition(s) and create a new fresh partition to do a clean installation. This will erase all existing programs and data from the hard disk. If you choose to use the existing partitions, then it will overwrite the existing operating system files, but keep program files intact (these programs may need a reinstall after Windows is reinstalled as some settings may be lost).

c) Follow the remaining instructions on screen to complete the install.

4. How do I change to a different edition of Windows 10?

There are a few editions of Windows 10 from standard/basic, Professional, and Enterprise. You can upgrade from a lower edition to a new edition using the Windows Upgrade Assistant or just visit Windows.com. Use the wizard to select the edition you want, purchase a new product key and enable the new features of the new edition. Check out this chart to see the differences between the editions.

5. Can I prevent any forced upgrades to Windows 10?

Yes, you can turn off some of the upgrade notifcations and updates using the GWX Control Panel.

6. What are the main causes of upgrade failures?

An upgrade to Windows 10 (or any previous version) can fail for any number of reasons:
a) Hardware does not meet the minimum requirements for new version of Windows.
b) Old and/or non-signed drivers installed. You can very drivers signatures using DxDiag and File Signature Verification (sigverif) tools.
c) Lack of hard disk space or hard disk has errors.
d) Old security or encryption software installed.
e) Old application software. Some software older than Windows 8 or even Windows 7 may not work on Windows 10.